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Commonly Asked Questions

Basic questions about Haven Herbs, its history, and what we do and why.

What is Haven Herbs

We are a worker owned, artisanal batch, herbal folk medicine apothecary company in West Virginia. We make remedies, tonics, and body care and sell retail online, at events and pop-ups, and we sell wholesale to myriad locations throughout Ohio and Wes

How is Haven Herbs different from other herb companies?

We are different in lots of ways! We are woman-and-enby-owned, worker owned, and unlike many fly-by-night operations making "natural" products, a trained herbalist with decades of experience creates and/or approves all our formulas. We also recently

How is Haven Herbs different from Boline Apothecary?

Boline Apothecary was Lily's (our staff herbalist) former brick-and-mortar shop in Columbus, Ohio- one that carried her formulations but much more: other herbal brands, homeopathy, essential oils, a bulk herb/spice/tea section, and other locally-made

I used to shop at Boline Apothecary. Do you still make those formulas?

If it was a Boline Apothecary formula, it was Lily's formula. She is making 90% of the products you bought there on the regular, and any product she no longer makes regularly can still be ordered as a custom item. (Short answer: yes!). Some of the na

Return Policy

Due to the nature of the products we make, returns based on aesthetics are not possible.  It does not include "not liking the scent (or color)" or "it didn't work for me".We do replace an item if it is actually defective. Defective is something like

Wholesale Information

We sell wholesale to retailers, spas, and practitioners, too! We supply small independent businesses and worker or member owned coops exclusively (sorry big box shops- no can do!).We also make custom formulas for wholesale: vanity label for custom fo

How Does Herbalism Work?

Herbal remedies, supplements, and tonics are fundamentally different from pharmaceuticals (and we like it that way). They are designed to restore your body and its systems to homeostasis gently- working with your body. We post basic dosage guidelines

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